I called three times for parts, and never got called back. Eventually ordered parts myself online, and hoping they were the right parts. Online shopping experience was good. Prompt service and delivery. Just wish they had called me back to confirm part numbers. Not nice if you order parts and they don't fit.
(Translated by Google) The best service ever. Fast very helpful and friendly. Will use their services again.
(Original)
Die beste diens ooit. Vinnig baie hulpsaam en vriendelik. Sal weer van hulle dienste gebruik maak.
Top quality service! Here is a list of things that happened in just ONE DAY:
Identified what machine I have
Identified what was missing on the machine
Sent me a quote for the missing parts
AND SHIPPED MY ORDER THE SAME DAY!
Thank you so much for the excellent repair and service of 40yr old Kenwood chef. You guys are great, it is now running beautifully again. I am sooo delighted.
I’m Blown away by the absolutely amazing, personal service from this company!
It’s a rare find and highly recommended!
I will definitely always try to use there services before looking elsewhere in future. Thank you Etienne and team!
Charming and personalised service and brilliant efficiency in replacing my very old broken magimix bowl. Wonderful to know that there are still a few businesses like this around. Etienne was amazing. I would thoroughly recommend The Kenwood Guys.
THANK YOU!! I received absolutely awesome service from the Kenwood Guys team. It's great to deal with a company that has good knowledge of their product and that supplies an efficient affordable service. Highly recommended!!!
The Kenwood Guys originally services my 48 year old Kenwood mixer at the beginning of the year and did a fantastic job, returning it to me by courier as I could not collect it.
I recently managed to damage the machine (entirely my doing). The Kenwood Guys were able to replace the motor with a reconditioned one at a very reasonable cost, which included the courier, with a 6 month guarantee. Their service has been fantastic - nothing seems to faze them. Thanks Guys
A big thank you to Ettiene and Daanyaal for fixing up my breville coffee machine. He is back to 100% and i will so sure service it there in the future. If you have a breville coffee machine I HIGHLY recommend you make use of these guys.
So surprised and happy to discover their new premises in Edgemead business park. Eugene and Ettienne most helpful and knowledgeable about the Kenwood kitchen appliances, attachments and spares. They are happy to supply new or used parts and attachments for very competitive prices. Also happy to do a deal for spares that you wish to sell. And if you are nice, you will even get a cup of freshly brewed coffee!
Etienne is very friendly, efficient and the process was super simple and straightforward. Once he received my 35yr old item, it was courieried at a nominal fee, within a day. Was a little sceptical being "work from home", but absolutely no need for any concern. Will definitely use them again.
I highly recommend The Kenwood Guys. They sorted out our dearly loved Breville Coffee machine and made her as good as new again! You won't go wrong with these guys!
I've had a Kenwood Chef since the 1980's and used it extensively. Unfortunately it packed-up recently, but then I found the Kenwood Guys. Not only was the mixer restored to it's full functionality but I could buy some "as new" add on components I never had. They did a Sterling job. I can highly recommend them if you have a cherished Kenwood Chef in need of some TLC.
What an amazing team of people who are friendly, helpful, honest and totally accommodating.
I would gladly recommend them to anyone looking for a Kenwood product.
Wow! Had such a great experience with Kenwood Guys!
I needed my repair work urgently fixed for my bakery.
I received excellent service and expertise. I could learn alot more about the machines. In the end, together, we decided it's best for me to purchase a new one.
I got a really good price frm them aswell ( cheaper than the store's and internet)
I recommend them!
I also connected with both owners which is always a pleasing experience, and ensures long-term support!
Thanks Etienne + Co
What a pleasure to deal with The Kenwood Guys, fast feedback and excellent service, I am glad they were recommended to me. Etienne kept me up to date and our machine is happily producing coffee again, thanks Guys, you are appreciated.
I would recommend The kenwood guys over and over my experience with them was amazing even though I live in Potchefstroom it was as easy - couriered my kenwood to Cape Town the serviced and repaired it without ripping me off and in no time it was back in my kitchen working as good as new - and it's more than 50 years old.
They make me want to move to Cape Town. Ettienne was extremely helpful. He suggested a better item than the one I originally ordered and even though it was more expensive it was well worth it. Very happy with my purchase
I sent my Kenwood mixer to The Kenwood guys for repairs..it was sent back to me less than 10 days later and R600 cheaper than what I was quoted for by a local repairer!!! (which included the courier!) Great service...I will recommend The Kenwood Guys!
